![]() ![]() From the General tab, check Selective Startup.The System Configuration Utility window opens. Click the Windows Start button, then click Run.After determining if a background program is causing the problem, we recommend running the System Configuration Utility again and selecting Normal Startup. These steps are only for troubleshooting issues you may be having. Once you have determined which program is causing the problem, you should check the program's documentation or help site to see if the program can be configured to avoid the conflict. I do not recommend leaving your computer in selective startup, because this can render portions of your security software or other applications unavailable. Returning your computer to its Normal Startup mode should allow you to connect to the Internet again. Additionally, running in selective startup may cause you to lose your Internet connection. For added protection, you could disconnect your computer from the Internet while you perform this test (either turn off your modem or disconnect the network cable). ![]() Were happy to let you know that Microsoft announced a new update on March 20 (KB4015438) that corrects this issue. As you know, this issue was related to a recent Windows 10 update. Note: Selective Startup disables third-party security software such as firewalls and anti-virus software. Thank you for contacting RealNetworks Support regarding the inability to play videos because RealPlayer stopped working. Restart your computer in Selective Startup. Real Player worked on my computer for over an hour and could not get it to work. Real Player was working fine in Windows 7 but now I get a message 'Navigation to webpage canceled' when I try to download a video with Real Player. Right-click the program's icon in the system tray (next to the clock), and choose Close, Exit, or Disable. RealTimes (Real Player) Download Feature not working in Windows 10 Upgraded from Windows 7 to Windows 10. Temporarily disable background programs (short version): This can resolve problems where your system is running slowly or two programs are trying to use the same device. Hi you can also try Closing background programs.Background programs may sometimes interfere with RealPlayer.Closing programs running in the background on your computer can free up system resources for your other programs. ![]()
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